Relax & Relate.. the first 5 minutes are the most important
Follow the 3 Golden Rules:
- Relax & Relate – the most important ‘work’ is often done before the event starts, when you meet and build rapport individually with the learners.
- Agree the Agenda with the group – Use the phrase ‘It’s your course’, to encourage involvement and ownership – especially with resistant participants.
- Agree a clear ‘Course Protocol’ – i.e. what’s ‘ok’ and not ok, e.g. Ok: contributing, being receptive, having opinions,and sharing experiences, respecting the situation / other people, and having fun. Not ok: breaking event timings, being a ‘passenger’, not being willing to change, and ‘fighting’. I say this with tongue firmly in cheek, to relax the group and get people smiling at what can often be a tense or nervous moment for them.
Management and Leadership development are importent to you and of course to the team here at RapidBI. We hope you find this information valuable, if you do please tweet or facebook like this page. Thanks
Check Out Mike Morrison's Book on Organizational Development – Theory and Practice, for tools and tips on developing organizations, managers and leaders on Amazon and Kindle
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