About Mike Morrison

Mike Morrison is a consultant and change agent specialising in developing skills in senior people to increase organizational performance.
Mike is also founder & director of RapidBI, an organizational effectiveness consultancy.

Training – the sustainable & cost effective enabling element for business success

RapidBI Business growth and development model

Did you know…facts about training? The cost of training is expensive – but the cost of gaining a new customer is a lot more! A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related – Bain & Company. The probability of selling to an existing customer is 60 – 70%. The … [Read more...]

Leaders cannot be nice all the time

Leaders cannot be nice all the time

Being a leader is not about being hard, aggressive or overly “macho”. It is about doing things through others, often for their reasons. The goal of the leader is to get things done on the journey to a set destination. Of course often the leader is setting the destination, other times it is set by another leader in the business and we need to deliver our elements in our own way. Individuals cannot have their own way all the time When one of the team is used to getting their view accepted all … [Read more...]

There is only one reason why outstanding organizations train their people

There is only one reason why outstanding organizations train their people

Over the years many people attend in-company training courses because there is something new on the list, or because there is generally “something useful” about the programs run. This menu of training provion, whilst helping managers, has become one of the tools that has helped to almpst destroy the tr Training for reward or punishment Too many organizations still use training as some form of reward or punishment for not being “good enough” THIS MUST STOP Using training for either of these … [Read more...]

To blog or not to blog – Internal or corporate blogs

to blog or not to internal corporate blog - Photo

A Blog (short for web log) is a public communication that enables interactions between the author and their readers. Whilst not all bloggers in the public arena allow comments and dialogue, the vast majority do, indeed it is this interaction (or the possibility of the interaction) that makes the blog different from other communication tools. The difference that often makes the difference. Recently I have been reading some internal blogs by senior leaders in an organization, and it is obvious … [Read more...]

The best training should always be led by your manager

Managers time allocation

Being a manager is a journey, from our first days as team leader or supervisor through middle and senior roles to director level.  The more senior we become, the more of our time should be spend on developing our people. It is easy when we get promoted to keep doing the things we used to do, but as we can see from the graphic below, we should be spending time on our people not just “doing things”. As a team leader we start to take on people development activities, and as we progress, we do less … [Read more...]

Spiritual Intelligence in Leadership By Sarah Alexander – Book Review

Spiritual Intelligence in Leadership

Spiritual Intelligence in Leadership - From Manager to Leader in your own life By Sarah Alexander Leadership is such a large and extensively written about topic, so where would a new approach start? Alexander structures the book by looking at leadership and the act of leadership through the journey from manager to leader: “Knowing our true value and worth” Knowing our security is within us” “The power of intuited wisdom” “The value of deep faith” “Right Intention…right action” “Letting … [Read more...]

Business Instant Message tools – increased or decreased productivity?

Instant messaging tools for business

Many of us remember when Microsoft introduced MSN Messenger, I certainly remember some 12 years ago catching my daughter using it with school colleagues at the age of 11 swapping homework tips! Of course since it was first introduced in 1999 it changed several times, adding functionality on a regular basis, and along the way changing its name through “windows Live” until its integration with what is now known as Skype. It was the success of this simple instant messaging tools, that spurned … [Read more...]

The Ultimate Benchmarking Tool?

benchmarking compare balance

Benchmarking is talked about in many industries and for many it is seen as necessary but expensive. Last week I came across an open source concept for benchmarking which has a lot of opportunities for organizations of all sizes. The ultimate question a single measure for business growth? History In 2006 author Fried Reichheld published a book – The Ultimate Question (The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World) How … [Read more...]

Kurt Lewin three step change theory model – unfreeze, change, freeze

Kurt Lewin change model

Kurt Lewin three step model change theory Introduction to the change model The Kurt Lewin change theory model is based around a 3-step process (Unfreeze-Change-Freeze) that provides a high-level approach to change. It gives a manager or other change agent a framework to implement a change effort, which is always very sensitive and must be made as seamless as possible. The Kurt Lewin model can help a leader do the following three steps: Make a radical change Minimize the disruption of … [Read more...]

Social media in HR Infographic

Social media in HR Infographic - CIPD

The CIPD have recently published an infographic on the use of social media at work. The graphic is based on some research they have completed looking at our usage (or not) of these powerful collaboration tools. What is interesting to me is that 61% of employers that responded to the survey do not use any form of collaborative or social platform within the business. From experience I know that even the firms that have them are struggling to make them work, but when they are used, they … [Read more...]

What is Soft Skills Training?

freelance consulting talking photo

What is Soft Skills Training? In the past, Soft skills training and learning was used to refer to manager, leader, influencing, and other interpersonal skills. In recent years the term soft skills is being increasingly used to refer to EQ or Emotional Quotient based training and development. Can you live on Soft Skills alone? Hard skills, or technical skills are all very well on their own, but it is widely recognised that to use hard skills effectively, an individual needs finely tuned soft … [Read more...]

But it’s only 40 slides – a common training mistake

PowerPoint logo

In business it is not only training team members that develop training materials, but local experts and specialists. Often I hear a subject specialist say things like "we need to educate users to do things differently, it wont take long, it is only 40 slides" On its own 40 slides as a framework is not significant, but we need to look at things from the learners perspective. When using a slide deck it is not unreasonable to expect each slide to take 1 to 2 minutes to explain. So a 40 … [Read more...]

RapidBI Daily Business Cartoon #112

RapidBIBusiness Cartoon (112)

"Your bad attitude was starting to affect the others. That's much better."   mm … [Read more...]

RapidBI Daily Business Cartoon #111

Rapid BI Business Cartoon #111

"As CEO, I try to set an example for everyone else in the company. That's why you never hear me complaining about the size of my paycheck!"   … [Read more...]

Name and Shame – a new leadership trend

hall of shame

One of the risks of promoting people into team leader and management roles without appropriate education, training and support is that they will do their own research and take the headlines from article and approaches and they risk miss-applying the approach or method. Name and shame is one such approach. Often used in projects and close knit team environments, “name and shame” is best used in association with “fame awards” as a part of long term engagement and team building. The concept … [Read more...]

RapidBI Daily Business Cartoon #110

RapidBI-Cartoon (110)

"We've got to draw the line on unethical behaviour. But draw it in pencil."   … [Read more...]

RapidBI Daily Business Cartoon #109

RapidBI Business Cartoon (109)

  "The way I see it, unethical ethics are better than no ethics at all!" … [Read more...]

RapidBI Daily Business Cartoon #108

RapidBI Business Cartoon (108)

"Your resume is bloated with half-truths, false praise, exaggeration and unsubstantiated accomplishments. I'd like to hire you to write our Annual Report." … [Read more...]

RapidBI Daily Business Cartoon #107

RapidBi Business Cartoon (107)

  "I'm fluent in several languages - I speak schmooze, spin, evasion, bull, and plain ol' common sense!" … [Read more...]

RapidBI Daily Business Cartoon #106

RapidBI Business Cartoon (106)

  "I suffer from post-traumatic stress disorder. Not from the war, from my last job interview." … [Read more...]