Eight elements to the Business Excellence Model

1. Leadership
2. Delight the customer
3. Customer focus
4. Management by fact
5. Process performance
6. People-based performance
7. Continuous improvement

Kanji

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About Mike Morrison

Mike Morrison is a consultant and change agent specialising in developing skills in senior people to increase organizational performance.
Mike is also founder & director of RapidBI, an organizational effectiveness consultancy.

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