Eight elements to the Business Excellence Model

1. Leadership
2. Delight the customer
3. Customer focus
4. Management by fact
5. Process performance
6. People-based performance
7. Continuous improvement

Kanji

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Originally posted 2009-05-06 10:59:01. Republished by Blog Post Promoter

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About Mike Morrison

By Mike Morrison
Mike is a consultant and change agent specialising in developing skills in senior people to increase organizational performance.
An early adopter of many things technology and in the worlds of collaboration and learning.
Mike is also founder & director of RapidBI, an organizational effectiveness consultancy.

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