Archives by Tag 'list'
The Phonetic Alphabet – Call Centre Training
By rapidbi - Last updated: Friday, May 21, 2010
We have all been there, on a phone call to a call centre and trying to make sure that the spelling of a name or address etc is correct. the the person in the call centre starts saying things like “a for apple” or “T for tree”.
33 Ways to develop an Innovative Culture in your org.
By rapidbi - Last updated: Wednesday, December 16, 2009
Ways to develop a Culture of Innovation Many organisations strive for a competitive edge, an advantage over their competitors to help ensure sustainability
