Customer Care Courseware & Trainers notes
Customer Service Plus
Improving Business through Excellent Customer Service
Customer service training materials
What’s it for?
The objectives of this session are to enable participants to:
- Understand customer service concepts and misconceptions
- Improve customer satisfaction and customer loyalty
- Adapt to specific customer behavior styles
- Handle difficult customers
- Effectively use email, phone and face-to-face meetings for improved customer service
Who’s it for?
Customer service training course materials are valuable for employees who interact with customers. They could be customer service representatives, sales representatives, receptionists, sales engineers, technical support representatives, field service technicians, waiters, servers, shop owners, restaurant owners and managers, bank employees, and other service oriented posts.
How long does it take?
The entire course takes 3 to 3.5 hours to run.
| RapidBI’s ready to use customer service training materials | |||
 | Save Time | | Restriction free |
| | Multiple use/ re-use | | Brand/ customise |
| | Edit all materials | | Cost effective |
| | General facilitation guide | | Course leader guide |
| | PowerPoint slides | | Participant handouts |
| | Instant download | | Cost effective |
| | Suitable tor managers to use | | Suitable for trainers to use |
| Detailed notes & guide | | 100% money back guarantee |
A ready to use resource for managers and trainers. Everything you need to deliver a course on Customer Care & Service.
Includes: Facilitators guide, leader guide, participant materials, slides, certificate template, evaluation form etc.
Soft skills training materials –trainer notes – solutions – resources for trainers- effective management skills
Price: USD $249
Price: USD $47
GBP £29.61