Key Performance Indicators – Sample KPI’s

Key Performance Indicators – Some Sample KPI’s

Key Performance Indicators - KPIHuman Resource Key performance Indicators – KPI examples

Employee Development Key performance Indicators – KPI examples

Finance and Business Key performance Indicators – KPI examples

Health and Safety Key performance Indicators – KPI examples

Environmental Key performance Indicators – KPI examples

Key performance Indicator – KPI overview

Go to our main Key Performance Indicator (KPI) page

KPI’s in action- Example Key Performance Indicators

The sample key Performance Indicators (KPIs) on this page are provided for educational purposes. They (KPI’s) are not intended to be used ‘as is’ as the most effective use of a key performance Indicator (KPI) is when each indicator is closely aligned to the business strategy and the business plan of the organisation concerned.

Developing key performance indicators to closely reflect important miles stones or targets is critical for success. Collecting “standard” key performance indicators from websites and books is more of a distraction than a help. Ensure key managers are involved in identifying key performance indicators for all parts of the organization.

HR – Human Resources Sample Key Performance Indicators – KPI’s

Example Recruitment key performance indicators

  • New employee satisfaction rate with recruiting process
  • Percentage of new employee retention after x time
  • Percentage job offer acceptance rate
  • Percentage of vacancies filled within x time
  • Average Number of Interviews from Submitted applications/ CVs
  • Recruitment source ratio – internal -v- external applicants
  • Recruiting fee as percentage of annual salary
  • Percentage of new employees with a recruiting fee paid
  • Performance evaluation scores on hired candidates after, a given period.
  • Average time that transpires from the moment a candidate is submitted to a hiring manager to receiving initial feedback from the hiring manager.
  • Average cost to recruit per job position
  • Average open time of job positions
    Average number of responses for open job positions
  • Average number of interviewees for open job positions within a given measurement period.
  • Average time to recruit

topGo to our main KPI page

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Example Employee Development key performance indicators – KPI

  • Percentage of employees receiving regular performance and career development reviews.
  • Average time employees are in the same job or function.
  • Percentage of new hire retention after a given period
  • Ratio of internal versus external training (hours or cost)
  • Employee satisfaction with training.
  • ROI of training
  • Percentage of Human Resources budget spent on training.
  • Percentage of employees gone through training in a given period
  • Average number of training hours per employee
  • Average training costs per employee

topGo to our main KPI page

Finance and business Key Performance Indicators – KPI

The list below contains factors which while important may or may not become key performance indicators/ measures – it will all depend on the objectives of the organization at a given point in time.

  • Accounting costs
  • Accounts Payable
  • Accounts Payable Turnover
  • Accounts Receivable Collection Period
  • Accounts Receivable Turnover
  • Average value of overdue invoices
  • Cash Flow Return on Investments (CFROI)
  • Common Stock Equity
  • Corporate credit rating
  • Cost Income Ratio
  • Cost per payslip issued
  • Creditor days
  • Creditor days
  • Cumulative Annual Growth Rate (CAGR)
  • Cycle time for expense reimbursements
  • Cycle time to perform periodic close
  • Cycle time to process payroll
  • Cycle time to resolve an invoice error
  • Cycle time to resolve payroll errors
  • Days Payable
  • Debtor days
  • Direct costs
  • EBIT
  • EBITDA
  • Enterprise Value / Takeover Value
  • Equity ratio
  • Expenses claims processed per FTE
  • Fixed costs
  • Gearing
  • Indirect costs
  • Invoicing processing costs
  • Long-Term Debt
  • Marginal costs
  • Net Change in Cash
  • Number of invoices outstanding
  • Number of overdue invoices
  • Other Current Liabilities
  • Other Non-current Liabilities
  • Payment errors as Percentage of total payroll disbursement
  • Percentage of bad debts against invoiced revenue
  • Percentage of electronic invoices
  • Percentage of expense report exception line items
  • Percentage of financial reports issued on time
  • Percentage of invoices disputed
  • Percentage of invoices requiring special payment
  • Percentage of invoices under query
  • Percentage of low value invoices
  • Percentage of manual payroll payments
  • Percentage of payable invoices that have not been matched to a purchase order
  • Preferred Stock Equity
  • Profit per customer
  • Profit per employee (FTE)
  • Profit per product
  • Profit per project
  • Receivables against Product,
  • Region, Sales office
  • Return on capital employed (ROCE)
  • Return on Equity (ROE)
  • Short-Term Debt
  • Cost of payroll process as Percentage of total payroll cost
  • Total Assets
  • Total Current Liabilities
  • Total Equity
  • Total Liabilities
  • Total sum of monetary value of outstanding invoices
  • Total value of overdue invoices
  • Variable costs

topGo to our main KPI page

Health and Safety – Sample Key Performance Indicators – KPI

Corrective actions impacting health and Safety may be derived from various health and safety sources.
Effective key performance indicators can provide the organisation with data/ information about …

  • Cost of solved safety non-conformances for the month
  • Employee perception of management commitment
  • Health and safety prevention costs within the month
  • Lost time (in hours) due to accidents (including fatalities) per e.g. 100,000 hours worked
  • Lost time (in hours) due to non-fatal accidents per e.g. 100,000 hours worked
  • Number of fatalities per e.g. 100,000 hours worked
  • Number of non-conformance with legal or internal standards in safety inspections
  • Number of reportable accidents per e.g. 100,000 hours worked (including fatalities)
  • Number of reportable non-fatal accidents per e.g. 100,000 hours worked
  • Number of safety inspections for the month
  • Number of solved safety non-conformances for the month
  • Percentage of attendance at occupational health and safety (OHS) committee meetings
  • Percentage of corrective actions closed out within specified time-frame
  • Percentage of fatal accidents relative to all accidents (non-fatal and fatal) per e.g. 100,000 hours worked
  • Percentage of health and safety representatives (HSR) positions filled.
  • Percentage of issues raised by H&S Reps actioned
  • Percentage of occupational health and safety (OHS) committee recommendations implemented
  • Percentage of products/services assessed for health & safety impacts
  • Percentage of significant products and services categories subject to procedures in which health and safety impacts of products and services are assessed for improvement
  • Percentage of staff with adequate occupational health and safety (OHS) training
  • Total of hours in safety and health training in the month

topGo to our main KPI page

Environmental Key Performance Indicators – KPI

  • Amount of energy saved due to conservation and efficiency improvements.
  • Average electrical consumption per employee or product sold
  • CO2 Tonnes per employee per month
  • Energy costs per unit of production
  • Energy saved due to conservation & efficiency improvements
  • Greenhouse gas (GHG) emissions per employee per month
  • Number of paper pages used per employee per month
  • Percentage of hazardous operational waste
  • Percentage of materials used that are recycled input materials.
  • Percentage of non-hazardous operational waste
  • Percentage of recycled hazardous operational waste.
  • Percentage of recycled non-hazardous operational waste
  • Total energy used per unit of production
  • Total on-site created energy
  • Total Purchased Energy per month
  • Waste disposed of per amount of product manufactured
  • Water use per employee per month
  • Water used per amount of product manufactured

topGo to our main KPI page

Read About Key performance Indicators -KPI’s

Read more about KPIs at our page on Key Performance Indicators

Key performance indicators in construction

Key performance indicators in healthcare & the NHS

Key performance indicators in housing

Key performance indicators in manufacturing

Key performance indicators in maintenance

Key performance indicators in call centres

Service level agreements can use key performance indicators (KPI) as metrics

see Key Performance Indicators – KPI

top of key performance indicators

also see SMART ObjectivesAnsoff Matrix

Originally Published on: Nov 29, 2007  reviewed July 2014



 


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About Mike Morrison

Mike Morrison is a consultant and change agent specialising in developing skills in senior people to increase organizational performance.
Mike provides training & development in senior management, leadership, change management & other strategic programs to an international client base.
Mike is also founder & director of RapidBI, an organizational effectiveness consultancy.

Comments

  1. S. Kavi Arasu says:

    I need KPI for Electrical Department in Shipyard building constructiion.. Kindly please advice and give a suitable examples….

    • Hi, I am sorry but it is not that easy. A KPI is KEY performance indicator, and without knowing what the objectives of your department/ function are, in association with the goals of the business as a whole, anything I say will be meaningless.
      One reason KPIs fail in organizations, is that individuals lift a “measure” from a website without considering its impact. The purpose of a KPI is to help the business identify when things are going right or wrong – an early warning system if you like.
      We can of course consult with your organization to identify the right KPIs, but that is a paid for service. If you want that help please call us or complete the contact us form.
      Regards Mike

  2. Very good web site and practical for day to day business needs. (well recommended)

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