BIR Scale Descriptions

  

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Understanding the Scales

Within the BIR™ diagnostic tools family we use a consistent range of performance factors. The definitions for these are listed below.

Other outputs in the BIR report include:

  • PRIMO-F
  • Performance to Date
  • Potential for the Future
  • Management training profile
  • Scoring trends by population

For more information look at the sample outputs or contact us.

Scales used in the :

BIR-HR –  BIR-S and BIR-C

Scales used in BIR-HR and BIR-S (and BIR-C)
 

Business Process Capacity

 
Business CommunicationsThe extent to which business aims and progress are communicated for effective operation of the organisation.
Business Planning ProcessThe extent, to which business planning processes are clear, documented and understood by all.
IT SystemsThe extent to which Information Technology is used to integrate operations, at both a process and people level.
Management ControlsThe extent to which the organisation controls the actions of people and roles in relation to the published business plan.
Performance ManagementThe extent to which the organisation ensures individual contribution to the delivery of the business plan.
 

Management Style

 
Change ManagementThe extent to which the organisation manages change to business plans and goals.
CoachingThe extent to which managers use coaching as a management style.
CreativityThe extent to which new ideas are encouraged from within the organisation.
EmpowermentThe extent to which everyone in the organisation are free to prioritize their workload appropriately and have the skills to do the task.
InvolvementThe extent to which staff are consulted on business decisions before implementation.
LeadershipThe extent to which managers use a leadership style to get the most out of people.
OpennessThe extent to which there is an open flows of communication throughout the organisation.
Passion/ EnergyThe extent to which everyone in the organisation is motivated, engaged and driven towards the goals of the organisation.
RecognitionThe extent to which contribution from individuals and teams are recognized and celebrated in a timely way.
Risk-takingThe extent to which things get done in a way that everyone feels valued and respected.
TeamworkThe extent to which inter-group working throughout the organisation is important and managers ensure this happens for the benefit of all.
 

Business Values

 
Care for EnvironmentThe extent to which the organisation does what it can in a practical and realistic way to reduce its impact on the environment.
Community RelationsThe extent to which the organisation has good day-to-day relations with neighbours and actively manages the impact it has on the local community.
Customer FocusThe extent to which the organisation is driven to meet customer needs.
Learning OrganisationThe extent to which learning from mistakes and education is as important as predicting possible problems.
Quality EthosThe extent to which the organisation is driven to delivering quality.
Respect for PeopleThe extent to which the organisation respects people as individuals and keeps them involved.
Supplier RelationsThe extent to which the organisation ‘partners’ with suppliers.
 

People Management

 
Health & SafetyThe extent to which Health & Safety is managed.
HR PoliciesThe extent to which Employment Law is understood and deployed.
HR ProceduresThe extent to which the organisation has consistent policies for dealing with people issues which add value to the organisation.
InductionThe extent to which people new to the organisation or role, are effectively introduced to the goals of the organisation so that they understand what is required of them and how this will be measured.
Job ClarityThe extent to which all staff understand why they are employed and what it is explicitly they have to do on a day-to-day basis.
Job SkillsThe extent to which everyone has the skills they need to carry out their job effectively.
RecruitmentThe extent to which all recruitment processes result in employing the people in the right jobs with the right skills, with an appropriate benefit package for sector and locality.
Shared DirectionThe extent to which everyone in the organisation has a common understanding of where the organisation is going and how it intends to get there.
Staff ReviewsThe extent to which everyone has a regular performance and training each review – this process is important to all managers, the Senior Team regularly reviews action taken against plans made.
Training Action & EvaluationThe extent to which when training is planned, it is booked, and upon return to the workplace changes to job performance measured.
Training PlanningThe extent to which training plans identify all the resources required ensuring successful training – all training needs are planned and actioned appropriately.
 

Business Process Capacity

 
Business CommunicationsThe extent to which business aims and progress are communicated for effective operation of the organisation.
Business Planning ProcessThe extent, to which business planning processes are clear, documented and understood by all.
IT SystemsThe extent to which Information Technology is used to integrate operations, at both a process and people level.
Management ControlsThe extent to which the organisation controls the actions of people and roles in relation to the published business plan.
Performance ManagementThe extent to which the organisation ensures individual contribution to the delivery of the business plan.
 

Management Style

 
Change ManagementThe extent to which the organisation manages change to business plans and goals.
CoachingThe extent to which managers use coaching as a management style.
CreativityThe extent to which new ideas are encouraged from within the organisation.
EmpowermentThe extent to which everyone in the organisation are free to prioritize their workload appropriately and have the skills to do the task.
InvolvementThe extent to which staff are consulted on business decisions before implementation.
LeadershipThe extent to which managers use a leadership style to get the most out of people.
OpennessThe extent to which there is an open flows of communication throughout the organisation.
Passion/ EnergyThe extent to which everyone in the organisation is motivated, engaged and driven towards the goals of the organisation.
RecognitionThe extent to which contribution from individuals and teams are recognized and celebrated in a timely way.
Risk-takingThe extent to which things get done in a way that everyone feels valued and respected.
TeamworkThe extent to which inter-group working throughout the organisation is important and managers ensure this happens for the benefit of all.
 

Business Values

 
Care for EnvironmentThe extent to which the organisation does what it can in a practical and realistic way to reduce its impact on the environment.
Community RelationsThe extent to which the organisation has good day-to-day relations with neighbours and actively manages the impact it has on the local community.
Customer FocusThe extent to which the organisation is driven to meet customer needs.
Learning OrganisationThe extent to which learning from mistakes and education is as important as predicting possible problems.
Quality EthosThe extent to which the organisation is driven to delivering quality.
Respect for PeopleThe extent to which the organisation respects people as individuals and keeps them involved.
Supplier RelationsThe extent to which the organisation ‘partners’ with suppliers.
 

People Management

 
Health & SafetyThe extent to which Health & Safety is managed.
HR PoliciesThe extent to which Employment Law is understood and deployed.
HR ProceduresThe extent to which the organisation has consistent policies for dealing with people issues which add value to the organisation.
InductionThe extent to which people new to the organisation or role, are effectively introduced to the goals of the organisation so that they understand what is required of them and how this will be measured.
Job ClarityThe extent to which all staff know why they are employed and what it is explicitly they have to do on a day-to-day basis.
Job SkillsThe extent to which everyone has the skills they need to carry out their job effectively.
RecruitmentThe extent to which all recruitment processes result in employing the people in the right jobs with the right skills, with an appropriate benefit package for sector and locality.
Shared DirectionThe extent to which everyone in the organisation has a common understanding of where the organisation is going and how it intends to get there.
Staff ReviewsThe extent to which everyone has a regular performance and training each review – this process is important to all managers, the Senior Team regularly reviews action taken against plans made.
Training Action & EvaluationThe extent to which when training is planned, it is booked, and upon return to the workplace changes to job performance measured.
Training PlanningThe extent to which training plans identify all the resources required ensuring successful training – all training needs are planned and actioned appropriately.

 

Factors used in BIR-S & BIR-C versions (not included in the BIR-HR):

CapacityDescriptor
 

Finance

 
Capital InvestmentThe extent to which Capital Investments are planned and evaluated prior to purchase.
Cash ControlThe extent to which Cash Flow is seen as important and all aspects managed effectively.
CostingThe extent to which the cost of producing each product/ service is understood, both in terms of material costs and production costs.
Financial ControlThe extent to which the business has robust financial controls.
Financial KnowledgeThe extent to which there are efficient and accurate budgets for all departments, all senior managers receive regular management information relevant to their part of the business.
Financial StrengthThe extent to which the required level of finance is available and the inherent financial capacity of the organisation is understood by the senior team.
Financial SuccessThe extent to which turnover is growing in line with expectations and cash flow is positive.
Forecasting & BudgetingThe extent to which management information exists to provide timely data upon which to make decisions.
Risk ManagementThe extent to which capital investment decisions and financial resources are considered effectively in association with fully researched risks.
 

Marketing

 
Customer ServiceThe extent to which customers know how to get the most out of products and have good working relationships.
Design/ Product developmentThe extent to which product design is based upon researched market knowledge and gives an advantage over competitors.
Evaluation of MarketingThe extent to which sales and marketing activity is costed and measured with high conversions of proposals to sales.
Market CommunicationsThe extent to which products and services are defined in benefits relevant to competitors, and there is a consistent brand image on all product/ services and materials.
Market KnowledgeThe extent to which regular market research is undertaken, shared will staff and used effectively.
Marketing IntegrationThe extent to which marketing activity is integrated with the business as a whole.
Marketing PlanningThe extent to which marketing activity is planned and shared with other teams.
Marketing StrategyThe extent to which there is a clear policy exists and is communicated throughout the organisation.
PositioningThe extent to which products are positioned relative to competitors and understood by the market place.
SalesThe extent to which the sales are an integrated part of the business.
 

Operations

 
Equipment/PlantThe extent to which appropriate, up-to date equipment is deployed and used.
External NetworkingThe extent to which external relationships are actively managed.
Franchise-abilityThe extent to which the business is set up towards franchising as an appropriate strategy for business growth.
PeopleThe extent to which all people are effectively used to deliver products and services.
Performance FeedbackThe extent to which measurement systems are deployed and used, for monitoring performance of operations.
ProductivityThe extent to which operations are planned ensuring maximum productivity.
Quality SystemsThe extent to which formal quality systems are used in managing operations in the organisation.
Scheduling & PlanningThe extent to which all aspects of operations are planned and managed.
Service DeliveryThe extent to which service delivery (or product distribution) are planned and managed, ensuring timely delivery.
Supplier DevelopmentThe extent to which the organisation works in partnership with suppliers.
Supply Chain/ Material Mgt.The extent to which management systems exist to ensure the appropriate flow of materials and/or resources.
Use of TechnologyThe extent to which technology is utilized to ensure effective operations.

 

* the information provided is for illustrative purposes only.  Each diagnostic review in the BIR™ family has its own unique output.  See manual for details. due to continuous improvement, we reserve the right to change our scales and descriptors

If you want the BIR™ to be used in your organization please contact us or one of the BIR facilitators.

To find out how you can use the BIR™ in your organization or with your clients email us or phone on +44 (0) 208 230 0980

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