Write SMART objectives & Goals

How to write SMART objectives and SMARTer objectives & Goals Welcome to (probably) the most comprehensive SMART objective resource page on the web Writing SMARTer Objectives Specific, Measurable, Achievable, Realistic, Time-based, Exciting, Recorded... or is it?Follow the links or scroll down....History and origins of the SMART objectives acronym - updated Dec 2009 History of SMARTER - updated June 2010Introduction to SMART Objectives and GoalsSMART Variations - updated … [Read more...]

Thinking about vision – Ten 100-year predictions that came true

Thinking about vision and talking about it are very different things. We all talk about corporate vision, mission statements. Some even talk about "futurists". Now until today I did not even realise that there was a professional association for futurists! http://associationofprofessionalfuturists.org/ or http://apf.org/ Thinking about vision Recently I read this great post on the BBC news site about an American civil engineer called John Elfreth Watkins Jr made a number of predictions about … [Read more...]

When is a DeepDive not a Deep Dive

So When is a deepdive not a deep dive? It is interesting how the use for a name in a given field changes over time. Or to be more realistic how a sexy name for an interesting subject gets hijacked by others without really understanding or respecting difference?In innovation, marketing and management the term Deep Dive was a methodology originally made popular by Ideo. It was a brainstorming or idea creation methodology.Then came along Stanford with their DeepDive ( … [Read more...]

PRINCE2 Project Management – 7x7x7 #PMOT

PRINCE2 Project Management. We hear this talked about in many organizations, but what is it really? What is PRINCE2 Project Management? The organization that sets the standard say that it is: PRINCE2 (PRojects INControlled Environments) is a process-based method for effective project management. PRINCE2 is a de facto standard used extensively by the UK Government and is widely recognised and used in the private sector, both in the UK and … [Read more...]

Chase to the bottom – or do you know of a free tool to…? #hrblog

Do you know of a free too to...? When was the last time you asked the question "Do you know of a free tool ...?" Was this your first attempt at solving the problem or last resort? Are free tools really free or is the cost hidden? Do we really understand all the costs involved?Many of our readers know that we are active in some of the HR and learning & Development online communities. Sometimes questions asked spark ideas and thoughts to share. This piece is one of them.The article … [Read more...]

Do you trust strangers with your bank account? Internet security for small businesses

Most smaller businesses have a web presence of some kind. We have to. In 2016 it is a key part of the marketing mix. But is it secure? Would you trust a stranger with access to your bank account? Internet security for small businesses I like to think that I am security conscious. I am aware of my online security (even this site is SSL). I only grant access to my accounts with great caution. Change passwords often. Not using the same passwords in lots of different places.But today whilst … [Read more...]

Mental Health, HR and Training #HRBlog

Mental health issues impact on 1 in 4 adults. If you are not personally affected, then the chances are people around you are. Some years ago I had an interesting experience on a training course. I have mentioned this to a few people in the past but never written publicly before. Talking therapies in the workplace are on the rise. They certainly have their place, but are people aware of the dangers as well as the opportunities.Some of my readers know that I have been a long term … [Read more...]

Why can’t people follow instructions? #changemanagement #HRblog

Why can't people follow instructions? Or maybe more accurately why wont people follow instructions?This was brought home to me recently during some small changes in a community group I run online. It got me thinking about how we implement change, and why change management programs often fail to meet expectations.In the worlds of project management, software updates and software deployment (CRM, ERP etc), training and in fact any change management situation where we need people to stop … [Read more...]

Have your team leaders lost their grip? Time to train managers #hrblog

Have your team leaders lost their grip?It's a straight forward question: Have your team leaders lost their grip?Managers, most of us have one. They are not always called managers of course. Sometimes they are called supervisors, team leaders, deputy manager, leader, VP, Boss. Whatever we call them or their official job title, they are our “line manager”.We rely on them for guidance in our jobs. For support when things are not going well. For praise when things go well. For many … [Read more...]

NATO Phonetic Alphabet – SIA & Call Center Training

The NATO phonetic alphabet is a requirement of the SIA training for security staff, and highly valuable for all customer service and call center employees How do you communicate to your customers?We have all been there, on a phone call to a call center and trying to make sure that the spelling of a name or address etc is correct.  Then the person in the call center starts saying things like "A for apple" or "T for tree". Great they are trying to help, but some words sound like each other … [Read more...]

Can you trust a LinkedIn profile? Will recruiters trust yours?

For many of us our LinkedIn profile is our CV or resume. Can you trust a LinkedIn profile? We need people to trust what we have on the screen. It's our sales page. Unfortunately some people seem to treat it as a game of the worst kind. Our Skills One of the features that LinkedIn have introduced is skills endorsements. These can only be given by first connections. That is people that 'know us'. They are supposed to be endorsements that we can do certain things or that we know about certain … [Read more...]

Disruptive innovators – Can your organization cope?

Wanting change is one thing but can your organization cope with disruptive innovators? We often hear that businesses and organizations of all sizes crave to be more innovative. They certainly do not want to be 'out of date', and want to keep providing customers with the products and services they need. But do we really understand innovation and the costs? Do we really want innovative companies? Are we prepared to disruptive our whole industry, and put some of our cash cows to bed?There … [Read more...]

Leadership Competences – how effective are you?

Leadership Competence, just how effective are you in managing tasks and people? Leadership and management competencies are often used by larger organizations to identify peoples strengths and development needs. Often these frameworks are expensive and complex. One framework we have used in the past is this simple 55 item competence framework. It is based on 3 key factors:Managing yourself, Managing tasks, and Managing others.You can use this list to look at the statements, rate … [Read more...]

Corporate values and behaviours – Dangers of not walking the talk #hrblog #linkedin

Corporate values or core values as some call them have been in management texts for many years. As more and more business leaders complete education and training, so more and more firms have written value statement. But are they just marketing or is it really a tool to run a business by? Hit the self-destruct button! In this piece we look at one business that has hit the self destruct button by saying one value is important, but employees clearly have not got the memo!Understanding Core … [Read more...]

So Much Training, So Little to Show for It

So much training, so little to show for it in our organizations. Why is this often the case?Back in 2012 the Wall Street Journal published a piece looking at this. They concluded that businesses needed to do:Better training needs analysis (TNA) - not just what but who Design - what where how follow up - testing to see if people have learnt. Are they applying the new ways?Research from the The American Society for Training and Development claimed that only 10% of learning goes … [Read more...]

Learning – are we evolving or regressing – Things Trainers wont tell you! #hrblog

How we learn – and making it work for us With regards to learning are we evolving or regressingSome years ago I was asked to speak at an international conference on elearning. What I was talking about is not relevant, but what I learnt from the keynote speaker has changed my approach to training and learning and development.The speaker concerned was Professor Heinz Wolf from Brunel University (https://en.wikipedia.org/wiki/Heinz_Wolff) . What follows is not ‘word for word’ but roughly … [Read more...]

Training is like PPE – A lack of budget does not mean no training

We have all been there at one time or another. Budgets are tighter than expected. Often external spend is reduced to a minimum.A lack of budget should not mean training stops. It means we need to start thinking differently. Its innovation time! Attending courses are not the only way to train and develop people. Sometimes we need to focus on the end result, the learning needed and not the journey – how that knowledge of skill should be achieved.When as part of a Personal Development … [Read more...]

Repetition – the neglected L&D tool with declining attention spans

Are our attentions spans declining? To learn new things, do we need to practice for 1000s of hours, or can we just learn in bite sized pieces? Are our attention spans declining or reducing with social media and the connected world? Can we really learn all we need in just a fw short minutes, or are we tied to investing time and resources to developing people?Lets start with a popular set of beliefs which have become popular in recent years. The 10,000 hour rule - of practice to create … [Read more...]

Key Performance Indicators – Sample KPI’s

Key Performance Indicators - Some Sample KPI's Human Resource Key performance Indicators - KPI examplesEmployee Development Key performance Indicators - KPI examplesFinance and Business Key performance Indicators - KPI examplesHealth and Safety Key performance Indicators - KPI examplesEnvironmental Key performance Indicators - KPI examplesKey performance Indicator - KPI overviewGo to our main Key Performance Indicator (KPI) page KPI's in action- Example Key Performance … [Read more...]

If it’s not written down, it didn’t happen

Picture this scene.You are asked to be a witness in court about an unfortunate incident that happened some time ago. You believe you can recall what happened, to who and when.The date of the case arises. You are sitting on the witness bench outside the court. People are walking backwards and forwards to different parts of the building. As each person walks past you hear their footsteps echo around the large hall, heavy boots to heels, clipping. Sometimes fast, sometimes slow.Every … [Read more...]

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