Why coaching fails more than it succeeds Over the last couple of weeks I have been increasingly aware of the fact that coaching is seen as a panacea for people development, and yet each article I read seems to say very different things. Then last week I received some feedback on our "ready to use coaching training pack" (Manager as a coach) from a purchaser. Judging by the time to purchase to complaint they could not have read the materials however, feedback is feedback.Let’s start here, … [Read more...] about The #1 reason coaching fails to contribute to the bottom line
Are competence based interviews missing the best candidates Is the drive for consistency and 'fairness' leading employers that use competence based interviews, missing the best candidates. Talking to an old friend today I had an interesting insight into the effectiveness of competency based interviews.The individual concerned is going for a mid level management post with a major international retailer as a duty shift manager. This is a significant drop in responsibility from what she has … [Read more...] about Are competence based interviews missing the best candidates
Business Diagnostic Models There are many business diagnostic models available but are they all the same? DAVID LEYSERMAN said:A business diagnostic can refer to an activity or a tool used to carry out the activity and of course there are different tools for different jobs. Some diagnostic tools are quick and dirty questionnaires while others are elaborate exercises with scientifically validated outcomes. Diagnostics range from a general business health check through to drilling down into … [Read more...] about Business Diagnostic Models
Accreditation buttons - who are you? Is the person why they really say they are? - protecting your IP & reputation - "accreditation buttons" Recently I have been thinking about using of the logos of the professional bodies I belong to on this and other sites - but then many do not want their IP used (ie their Logo) as it may be seen as an endorsement. At the same time I want to be able to use this as a differentiation. How could this be a win/win?This got me thinking … [Read more...] about Checking professional membership or accredited user status
Is it the method or the result that is important? Having watched a professional discussion about the pro's and con's of NLP and other psychology based tools for HR, OD and people development (training & coaching) activities, it got me thinking... Call the plumber we have a problem... Remember when you phone for a plumber you want that person to install a shower or stop a leak... you don't want to hire or contract on the name or brand of the tools they use... does it matter what type of … [Read more...] about People don’t care about NLP, TA, and other tools and methods – why do we get so besotted by them?
Micro learning and bite sized brain friendly learning Driven partly by budgets and managers demands to have staff away from "the day job" as little as possible, micro or bite size learning solutions have gained popularity in recent years. Go back 20 years and a 5 day course was the order of the day, then 3 days.. 2 days.. 1 day and then into one hour sessions. Now we are in the age of micro-learning. Learning solutions that often take just seconds to achieve, that can be chained into … [Read more...] about Micro-learning accelerated learning made practical?
In the last couple of week I have taken ownership of a shiny new mobile phone. In the last few years I have used my trusty Nokia E75. A small phone with a large slide out keyboard. The battery life was enough for me to last a whole day at a conference blogging or tweeting, and this with relatively fast typing and few errors. But alas it's time to move on.I wanted to go android as I thought this would be a sensible way forward, and I really wanted a phone with a slide out keyboard. … [Read more...] about Technology for learning –phones & tablets – touch or keyboard
How does your company select its' supervisors, team leaders or managers? More often than not, the "best" technical person in the department is selected to both aid their retention and to solve a "gap" in the organization. This is fine in theory - but in practice will fail more than it succeeds.The skills and attitudes required to be an effective team leaders or manager are very different from being technically competent. Indeed one may argue that know HOW to do the job may be a disadvantage … [Read more...] about A high performing individual does not make a good manager/ team leader
Social Media & Customer Service Over the past few months I have been (un)fortunate enough to have experienced some very poor customer service in the context of relatively high value purchases. In each case after failing to have the problem acknowledged by the appropriate customer service channel I have put up a direct tweet or two, and the reactions have been curious.From a direct point of view I have had everything from very quick resolution through to being completely ignored. However … [Read more...] about How to use Twitter for great customer service
A time and a place for the brainstorm Brainstorming often gets a bad press, with the popular belief being that it fosters groupthink and generally hinders the creative process. New research shines a new light on the value of brainstorming however, especially a bit later in the creative process when ideas have already been generated.The study, conducted by Nicholas Kohn and colleagues focused on the process of combining ideas that have already been generated. In this context the traditional … [Read more...] about A time and a place for brainstorming techniques
Is the availability of free training materials really a free lunch?One of the increasing trends I have noticed over the last few months are people asking on professional forums, groups and networks for "free corporate training materials". This is in some ways a good thing and in many ways a real worry.Why is this good?For some time now there has been a decline in the amount of training (or learning and development activity) taking place in organizations. This is bad for … [Read more...] about Free Corporate Training Material – worth the investment?
Do Athletes Excel At Everyday Tasks? A coaching opportunity Published earlier this month is a fascinating article on some research looking at the perception skills of those people good at athletic compared with other academics. (View the article ) Who can cross a busy road more effectively, a footballer or a psychology student?The experiment:In a virtual reality environment standing on a treadmill, students found themselves parachuted into an alleyway between two buildings. … [Read more...] about What change & business leaders can learn from athletes
Digital Marketing Strategy - do you have one?What is digital marketing?Many of us use Twitter, Facebook, LinkedIn and many other web 2.0 tools, but is it activity or is it strategy? Does it matter? Do we need a digital marketing strategy?The difference to me is in the results. It is all very well being seen on the social media sphere, but does it add value to your business? Does it generate more income that you would have without the activity. re you putting the right effort effort … [Read more...] about Digital Marketing Strategy for HR Professional Services Providers – what is a digital marketing strategy?
Change Management TemplatesMany people are looking for a template on which to base their change management project. While the team at RapidBI do not believe that these are successful or complete tools, many people are not sure where to start.Therefore we provide the template below to act as an aid memoir providing the structure of the project at its initial stages.Remember each change management project is different, and managing the process parts of a change project is only the tip … [Read more...] about Change Management Project Template
How do we support change in organizations? How do HR support change and change management in organisations? This is a HUGE subject. As this question is being asked of HR people more and more in the current climate, this is the first of a series of articles looking at not just change management, but the supporting role that HR, OD and training professionals can make.Lets start out by understanding what the phrase "Support organisations going through change". Now by this I am assuming that we … [Read more...] about Supporting Change in Organisations
Google's 8 Point Plan to be a Better Manager In a previous article we listed a summary of Google's 8 points to be a more effective manager - here is some more detail.Eight good behaviours of effective managers (in priority order for Google)Be a good coach◦Provide specific constructive feedback, balancing the negative and the positive. ◦Have regular one-on-ones, presenting solutions to problems tailored to your employees' specific strengths.•Empower your team and don't … [Read more...] about Google’s 8 Point plan to be a better manager
Soft Skills and Technical Skills Training - what is the difference? What are soft skills trainings and why does it matter? In the recruitment industry there is a saying:technical or hard skills will get a person an interview, but effective softskills will gain a job offerSoft skills are usually those personality or personal attributes that enable a persons social interactions and effectiveness. This can lead to enhanced (business) relationships, job performance and career prospects. … [Read more...] about What are Soft Skills Trainings?
How to develop a marketing plan for your training company What is a marketing plan? A Marketing Plan is sometimes called a marketing strategy, in essence it is an action plan of what it is you are going to do to promote your business. Like any SMART goal it is a written plan that states the marketing goals and the objectives to be achieved over a specified period of time.So if you are currently in business or looking to set up a training company or starting out in freelance training, the … [Read more...] about Marketing plan for a training company
The Change House ModelThere are many change management models, one that is becoming increasingly popular is one often referred to as: "The Change House Model", "The House of Change Model" or the "Four Rooms of Change model". History of the Change House Model Originally developed in the early 1970's by Claes F Janssen, it's original or proper name is The Four Rooms of Change or the 4-Room Apartment.In Janssen's work this is represented as: The Four Rooms of Change … [Read more...] about Change House Model
or Where do you want to be in 12 months time? A question asked out of concern or "intellegence gathering"?This type of question is often asked at one of two stages - at interview and at "career development" sessions or appraisals once employed.Much has been written about this in the interview context - less so once employed.This (unfortunately) is a common question asked by HR, HRD and other people interested in the career progression of colleagues. But is there more to the question … [Read more...] about Where do you see yourself in a year…5 years?