Assertive communication is much more than a set of techniques.
Assertiveness is very much about how you feel about yourself and if you are happy with the way that you relate to other people and they relate to you.
This self-study workbook is all about how to behave assertively in the workplace . It is a step by step guide to understanding the true nature of assertiveness and help you to recognise submissive, aggressive and assertive behaviours. It covers your personal rights and responsibilities and shows you how select the appropriate techniques to deal with aggressive and submissive behaviours in others