Description
Dealing With Difficult People
Improving Relationships with People in the Workplace
What’s it for?
The objectives of this session are to enable participants to:
- Understand the concept of Reciprocity and Conflict Resolution Styles in order to deal with difficult people
- Identify and handle most types of difficult people
- Build better relationships
Who’s it for?
This course is valuable for managers, supervisors, employees and all those who wish to improve relationships with people in the workplace by enabling them to deal with difficult people.
How long does it take?
The entire course takes 3 to 3.5 hours to run.
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General facilitation guide | |
Course leader guide |
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PowerPoint slides | |
Participant handouts |
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Suitable tor managers to use | |
Suitable for trainers to use |
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Detailed notes & guide | |
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