There is more to training than training… Do we know why training does not work?The other evening while on the way home from some client work, I read the paper on the train. In this was an interesting article that suggested that public transport staff should be given “civility” training by one of the UKs top retailers for customer service – John Lewis.The article cited that London has high levels of “incivility” and blamed it on the time people travel to and from work. The recommendation … [Read more...] about Why training does not work – there is more to training than training