Introduction to KPI’s – Benefits of KPI’s KPI -v- CSF – Critical Success Factors – Setting KPIs and CSFs – Visual KPIs Example KPIs – Example HR KPIs – More example KPIs – Sample KPI page
Key Performance Indicators (KPIs) – An Introduction What is a Key Performance Indicator? A key performance indicator is a financial and non-financial measure used to help an organization measure progress towards a stated organizational goal or objective. The benefits of measuring Key Performance Indicators
top – see Sample KPIs KPI -v- CSF Key Performance Indicators should not be confused with a Critical Success Factors(CSFs).
A Critical Success Factor (CSF) would be something that needs to be in place to achieve that objective; for example, the launch of a new product or service. For example: KPI = Number of new customers CSF = Installation of a call centre for providing managing the customers top – see Sample KPIs Critical Success Factors (CSF) Factors A plan should be designed and implemented in a way that considers an environment for growth and profits as well as takes into consideration the following typical Critical Success Factors:
top – see Sample KPIs Setting Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) While there may be many Critical Success Factors in an organization at any one time, the chances are that only one or two in a given department or division. The number of Key Performance Indicators however may be prolific throughout an organization The reality is that the most successful organizations limit KPIs to a handful. KPIs are measurable performance objectives. This begs the question “How many objectives should you have?”. While there is a lot of debate about this, one thing is known, individuals appear to become less efficient and effective when trying to juggle more than 10. It is often said in OD text that 7 is optimum. So if seven is optimum, can a manager really handle 20+ KPIs? We would argue that to be effective any part of an organization should have between 5 and 8 KPIs. top – see Sample KPIs Visual Key Performance Indicators (KPIs)A Key Performance Indicator (KPI) can be effectively used as a visual cue that communicates the amount of progress made toward a goal. The use of dashboards, intranet summary pages and graphics on notice boards. By using graphical representations of KPIs, you can easily visualize answers to the following types of questions:
top – see Sample KPIs Example Key Performance Indicators (KPIs)Typical departmental or organizational key performance indicator or measure include:
top – see Sample KPIs Example HR Key Performance Indicators (KPIs)
top – see Sample KPIs More Example KPIs Are available on our Sample KPIs page Key performance indicators in construction Key performance indicators in healthcare Key performance indicators in housing Key performance indicators in manufacturing Key performance indicators in maintenance Key performance indicators in call centres Service level agreements can use key performance indicators as metrics
Originally Published on: Jul 29, 2007 – reviewed June 2014
LinkedIn has become THE connection and networking tool. It easily allows members (for free) to…
Evan Carmichaels' November 2011 Top 50 Business Coaches to Follow on Twitter Evey month Evan Carmichael…
Evan Carmichaels' October 2011 Top 50 Leadership Experts to Follow on Twitter Evey month Evan…
SWOT analysis for Nurses and Health care environments Strengths, Weaknesses, Opportunities and Threats in a…
are we practicing modern human resource policies or those over 100 years old?
Training is seen as the solution... it can be but it is not a universal…