Our blog posts on ecademy

Out with the old and In with the new

A visual look at the changes impacting business in 2011 and how that may change for 2012.

It seems that in 2011 we were more worried about paying our bills than keeping customers happy.

In the past few days, Verizon and GoDaddy.com have both reversed courses, pushed to change policies and proclamations by a groundswell of customer dissatisfaction. After thousands of customers switched away from GoDaddy.com domains, prompted to do so by a social media campaign headed by Reddit users, the company reversed its approval of the SOPA Internet-censorship bill. Verizon’s ill-conceived $2 fee for one-time online payments couldn’t even survive 24 hours, immediately targeted by vocal web users. Both companies are just the latest examples of an age-old expression given a modern twist:

** first paragraph of this excellent must read article Read more at Forbes

What are the implications for your business – or businesses you work with?

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Mike Morrison
RapidBI.com
Blog:

Is 2012 the year that social media grows up?

Jerusalem (CNN) — Is Twitter aiding and abetting terrorism?
The director of an Israeli legal outfit says yes, and is threatening to sue the micro-blogging site if it doesn’t change its policies.
Nitsana Darshan-Leitner, director of the Shurat HaDin Israel Law Center, sent a letter to Twitter on Thursday asserting that the company is violating U.S. law by allowing groups such as Hezbollah and al Qaeda affiliate al-Shabaab to use its popular online network.
“It has come to our attention that Twitter Inc. provides social media and associated services to such foreign terrorist organizations,” Darshan-Leitner wrote.

Read it on CNN here