Terms of Business

RapidBI Site Terms

Information provided on this site is provided in good faith and believed to be accurate.

The terms and conditions set out here are intended to be as comprehensive as possible but by the very nature of emerging and evolving law cannot be guaranteed to be complete.

Privacy Summary

We will not sell or share your data, nor will we spam you. We will only contact you occasionally with newsletters, and very rarely a product offer/ discount.

The Small Print

By using this site, downloading our products or requesting delivery of a product or service you are accepting our full terms of business.

Please note that the public parts of this site have been selected by the British Library for archiving as part of an international project to archive parts of the web – we welcome this initiative.


RapidBI will take appropriate steps to protect your privacy. Whenever you provide sensitive information, we will take reasonable steps to protect it. We will also take reasonable security measures to protect your personal information in storage. When a person downloads a resource, the email address of the down-loader is made available to the webmaster. We will not provide any of your personal information to other companies or individuals without your permission.

Cookies – tracking cookies are used on this site, mainly for tracking site usage and functions of the Store, ResourceZone and BIR & EESS consultant users (not end users).

Our site uses Goggle analytics to track site usage as well as Facebook and Twitter cookies. We do not hold, store or process payment information, this is done by third party gateway providers.


The RapidBI web site provides links to third party sites. Since we do not control those web sites, we cannot be held responsible for the content therein and we encourage you to review the privacy policies of these third party sites.

Technical support

The RapidBI web site has been optimised to be compatible with most recent web browsers. If you have a problem with the facilities of the site, contact webmaster AT rapidbi DOT com. Please be aware that you should also check that your web browser is set up correctly. Once RapidBI has confirmed that there is nothing wrong with its own systems and database, no further support should be expected. RapidBI cannot be held responsible for the configuration of a visitor’s web browser.

Consultant or Trainer credibility

RapidBI takes no responsibility for the credibility, knowledge or skill of any trainers listed. It is up to the person contracting the trainer to check their credibility, knowledge or skill.

Downloads / Resources

The Resources/Downloads section of the site is for information only. RapidBI cannot be held responsible for determining the usability or compatibility of any downloadable resource or file stored or displayed on the site. Any user downloading a file from this site does so at their own risk.

RapidBI would like to hear of any resource that does cause a problem so that measure can be taken to rectify the situation.

Anyone downloading content should maintain any copyright notifications on that material and credit the source.

Access to our ResourceZone is provided for educational and promotional purposes only, much of this material is copyright and by downloading our content you agree not to share access information or downloaded material.

Resource disclaimer

RapidBI cannot be held responsible for any effect caused by the use of these Resources. Whilst RapidBI will take every care to ensure that resources posted are sound and do not contravene any law, RapidBI cannot guarantee this. If a Resource is found to be doubtful in nature, its presence on RapidBI will be suspended, subject to investigation. Customers downloading Resources do so at their own risk and exonerate RapidBI from any liability. All files are regularly checked for virus and malware.

Site features and facilities

The use of any of the facilities on RapidBI is not guaranteed and any facility, whether free or purchased, may be withdrawn at any time.

Buying access to RapidBI services does not constitute a contract for RapidBI to continue to provide the same level of features and facilities in place at the time the first service was purchased.

Developments to the site are ongoing and facilities that are currently free may become part of a paid for service. Options that are current within a particular option may be moved to another option. This includes from one level of service to another level of service, or from a paid for level to a free option. RapidBI will however endeavour to give notice of these changes, but cannot guarantee forewarning.

Settlement terms

All sales, unless otherwise stated, are strictly cleared funds with order. Where credit items are allowed, terms of payment are strictly net and payable 30 days from the date of RapidBI’s invoice. A 1% per day charge will be made on all late payments.


All prices are subject to change without notice. All prices on this site are in GBP.

Unless otherwise agreed in writing, all orders are executed subject to prices ruling at the date of dispatch and not RapidBI price list, whether published or not, shall affect the right of RapidBI to charge for goods in accordance with this clause. All prices unless otherwise stated exclude VAT at the prevailing rate. VAT is chargeable in all EU countries. RapidBI is registered for VAT in the UK number GB 860 5776 02.


For training delivery, Programme cancellations by the client will not occur any costs if more than 4 weeks notice is given, 50% of costs if 8-28 days notice and 100% if less than 7 days notice.


Products and services described in the RapidBI web site or elsewhere may be subject to a continuing process of change and development and RapidBI reserves the right to alter specifications without notice anytime before delivery.


Goods/ services are not supplied for evaluation purposes or on a trial basis. Customers are responsible for verifying suitability and compatibility of goods before purchasing. Any advice given by any employee or agent of RapidBI concerning the suitability and compatibility of any item shall be understood as an estimation and shall not be interpreted by the buyer as an explicit endorsement of the suitability or compatibility of the item. All goods are supplied at their respective default configuration. Any particular needs by the buyer from RapidBI with respect to any product and its use must say so in writing as to what specifications or standards the buyer requires. Any alterations to software products must be agreed in writing.

Accuracy of information

Whilst RapidBI make every effort to ensure the accuracy of the information shown in the web site, we can accept no liability for damages or injury arising directly or indirectly from any error or omission in such information.


The above terms and conditions may be changed without notice to comply with regulations. This may result in facilities or approvals being withdrawn without notice in order to comply with the regulations that govern the operation of this site.

No Waiver

RapidBI’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the members in performance or compliance with these Terms and Conditions.

Force Majeure

RapidBI cannot be liable for any breach of its obligations contained above resulting from causes beyond its reasonable control including but not limited to fires, floods or damage (of its own or other premises) insurrection or riots, embargoes, destruction of or delays in transmission, inability to obtain supplies and raw materials requirements or regulations of any civil or military authority (an ‘Event of Force Majeure’). RapidBI agrees to give notice forthwith to its users upon becoming aware of an Event of Force Majeure such notices to contain details of the circumstances giving rise to the Event of Force Majeure. If a default due to an Event of Force Majeure shall continue for more than 28 days then the party not in default shall be entitled to terminate the above terms. RapidBI shall not have any liability to its customers in respect of the termination of this agreement as a result of an Event of Force Majeure.


The text and many images on this site are (c) RapidBI, we have licenses to many pieces of clip art used for some of our blogs etc. We take all reasonable steps to ensure that we comply with copyright terms of use where appropriate. If you feel we have used your copyright material please contact us in the first instance. Logos of clients past and present are used under a fair use policy, we will remove if requested. We respect their copyright.

RapidBI cannot be help responsible for the placement of material by guests to the site, however if copyright has been broken we will remove the content upon being asked.



The laws of England and Wales apply to the jurisdiction and governance of this site, our products and services.

For a written copy of our Terms and conditions of business please email info AT rapidbi.com or use the contact us page.

100% money back if not satisfied

With our download products we offer a full refund if you are not satisfied. With our PDF and PPT products just email us using the contact form stating why you are unhappy, along with your proof of payment ID.

Please note if you buy multiple products at different times, and later try to request a refund on all products we will refuse. We have had a number of people buy products, then when they have downloaded them, request a refund with no intention of paying.

With our survey or diagnostic products, once 10% or more of responders have completed we deem this as accepting the product and no refund will be provided.

Please allow up to 7 working days for refunds to be processed. Applies to paypal payments only.


RapidBI use a range of providers to process payments and/or to dispatch products.  Where possible we offer a range of channels and leave it for the purchaser to select the one they are most conformable with.

  • We accept and are PayPal verfied

For on-line purchases we do not collect, hold or process your card details – this is done by secure partners.

Distance Selling Regulations

In the UK any product bought “at distance” is subject to a 7 day “cooling off period” – we support this and will provide a refund to anyone that does not believe our description of a downloadable product was as described. This does not affect your statutory rights.

General agreement terms of business

Updated October 2014

RapidBI ltd is a company registered in England number 5446351 VAT GB 860 5776 02
Registered Address:
28 Second Cross Road, Twickenham, Middlesex TW2 5RF

Trading/ mail address:
52 Wellington Avenue, Hounslow, TW3 3SX

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