Double standards by call centre staff & utilities firms with our data and our privacy
Call centre data protection – suppliers that have our data claim they take this stuff seriously. But do they really? Is it just a one way street? do they honestly believe that data protection only works one way? we have rights about our data and need to be protective about it too.
It’s a busy afternoon.
You get a call from one of your utilities companies.
They introduce themselves…ok so they are our supplier…
They say they can save you money by changing package/tariff you are on.. sounds good…
To proceed all they need you to do is confirm your password….
This could be anyone calling.
There are only so many water, power or telecoms firms. By random selection they could easily get it right, get your password and BANG you suddenly change your provider without knowing it…
Of course this would never happen in reality would it?
Before giving my password, I needed the supplier to confirm who they were.
Could they answer any basic data about my account?
Not until they had my password!
Catch 22 – Call centre data protection & privacy
They could have suggested for me to call the customer service number on the website – but because these out going calls are managed by a 3rd party provider that is not an option.
Protect your data & your privacy
Please folks – follow the guidance of the banks
If someone calls you, a call you were not expecting – never giver your password until THEY can validate who they are.
If you represent an out going call centre
Be ready to give some information that confirms that you really are who you say you are. Security is a 2-way thing!
Be able to confirm what package they are on, how they pay their bill. Something, anything that proves you are who you claim you are!
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Just how safe is our data? are there double standards when it comes to data and companies using it?
Take action – and when you get an unsolicited call ask the caller to prove who they are