We have recently heard of public and private sector improvements in our network. But they are set to fail. This is worrying, but we know that failure is not inevitable.Why am I so confident in saying change is prone to fail? It is simple. Many leaders in organisations seem to think that need is just procedural, but it is cross-functional transformational change. Change that needs managing as change and not a service improvement.Service improvement can be initiated at the top with a … [Read more...] about When is change not change?