Talent Management - Easy today... pain tomorrow Most of us agree that the success of any organization is down to the quality of its people. So why do we fail to realise that talent management is not just about the “top 50” people, but those with the potential to be in the top 50 at some point in the future, as well as talent that will enable our organization to be competitive in a sustainable way. Talent is NOT just about tomorrow’s leaders, it is about next week’s skills and next months … [Read more...] about Talent Management – how to shoot yourself in the foot in the future!
Training Needs Analysis for Front Office Staff Customer Care The next in our series of templates for training needs analysis. As with all the other templates, this is only for ideas and should be adapted to suit your needs. Front Office Staff Customer Care The training needs analysis is used by any legitimate organization to determine areas of job performance in which an employee needs training. The survey or assessment pinpoints the skills that the employee needs in a particular job. It … [Read more...] about Training Needs Analysis Template for Front Office (FOH) Customer Care