Training Needs Analysis for Front Office Staff Customer Care The next in our series of templates for training needs analysis. As with all the other templates, this is only for ideas and should be adapted to suit your needs.Front Office Staff Customer Care The training needs analysis is used by any legitimate organization to determine areas of job performance in which an employee needs training. The survey or assessment pinpoints the skills that the employee needs in a particular job. It … [Read more...] about Training Needs Analysis Template for Front Office (FOH) Customer Care