Relax & Relate.. the first 5 minutes are the most importantFollow the 3 Golden Rules:Relax & Relate - the most important 'work' is often done before the event starts, when you meet and build rapport individually with the learners. Agree the Agenda with the group - Use the phrase 'It's your course', to encourage involvement and ownership - especially with resistant participants. Agree a clear 'Course Protocol' - i.e. what's 'ok' and not ok, e.g. Ok: contributing, being … [Read more...] about Advice for new trainers