Practical training will save business.A couple of days ago I went for a preliminary meeting with a new client to agree the specific content and method for some staff training. The basic content had been agreed as part of a bid/ selection process, however now was the time to get away from the "specification" and understand the real job based outcomes required. The training will form part of their customer services training package and while not new to many of these people is an important … [Read more...] about Skills Development Needs To Get Dirty – Training & Learning