Training Needs Analysis/ Assessment - Call Centre AgentPurpose of Training Needs Analysis (TNA)The company considers a Call Centre Agent as a valuable asset that could help best deliver the services that the client expects from us. The management of the company believes that you could perform exceptionally if you are fully equipped with the knowledge and skills that your job requires. It is for this reason that this Training Needs Analysis (TNA) is being conducted, to help you … [Read more...] about Training Needs Analysis Template – Call Centre