Training Needs Analysis/ Assessment - Call Centre AgentPurpose of Training Needs Analysis (TNA)The company considers a Call Centre Agent as a valuable asset that could help best deliver the services that the client expects from us. The management of the company believes that you could perform exceptionally if you are fully equipped with the knowledge and skills that your job requires. It is for this reason that this Training Needs Analysis (TNA) is being conducted, to help you … [Read more...] about Training Needs Analysis Template – Call Centre
Team Leader Mentoring (Management Mentoring)
Using Mentoring to Effectively Develop Team Leaders Team leader and middle management mentoring is rapidly becoming the “must have” in replacing conventional and costly internal training programmes.With the changing economic climate presenting new challenges every day, many middle managers lack the skills and experience to make informed decisions. Worse – much of the management development over the past 10 years has focused on systems and growth, not survival and sustainability, certainly … [Read more...] about Team Leader Mentoring (Management Mentoring)
Counter-offer to a resigning employee? Human Capital, Talent & Retention
Counter-offer to a resigning employee?In our previous post (maintaining performance during notice periods) we explored the issues of the psychology of change. These looked at the value of retaining people throughout their notice.This and psychological state is valid when an employee has an offer and tenders their resignation, and we consider offering a counter-offer to keep this talent.Counter-offers fall under the same category although many may not see it this way.When an … [Read more...] about Counter-offer to a resigning employee? Human Capital, Talent & Retention
