Security and customer care teams. The NATO phonetic alphabet is a requirement of the SIA training for security staff. It is highly valuable for all customer service and call centre employees How do you communicate with your customers? We have all had the call centre experience. On a phone call to a call centre and trying to make sure that the spelling of a name or address etc is correct. Then the person in the call centre starts saying things like "A for apple" or "T for tree". Great, … [Read more...] about NATO Phonetic Alphabet – SIA & Call Centre Training
OrganiSation or OrganiZation? The great spelling debate What is the correct spelling? OrganiSation or OrganiZation - the great Atlantic debate There is a belief that it is spelt with an 's' in the UK and in the US with a 'z'. In fact, while the US spelling is with a 'z' the UK preferred spelling is also with a 'z' and as an alternative with an 's' if you follow the guidance from leading authoritative dictionaries. This is true even in my 1972 Concise Oxford … [Read more...] about OrganiSation or OrganiZation – which spelling is correct?