This past week I have been in the UAE facilitating a 5 day leadership and strategic change program for international participants (none from the UAE). The brief was to share international best practice around all areas of leadership and change. For the majority they found the teaching and learning of great value, however there were some that acted as delegates. Not listening or interacting above the absolute minimum. They appeared to think that they were perfect leaders already and could learn … [Read more...] about When is leadership not leadership? – cultural issues
NATO Phonetic Alphabet – SIA & Call Centre Training
Security and customer care teams. The NATO phonetic alphabet is a requirement of the SIA training for security staff. It is highly valuable for all customer service and call centre employees How do you communicate with your customers?We have all had the call centre experience. On a phone call to a call centre and trying to make sure that the spelling of a name or address etc is correct. Then the person in the call centre starts saying things like "A for apple" or "T for tree". Great, … [Read more...] about NATO Phonetic Alphabet – SIA & Call Centre Training
Learning to do business overseas – The BILD & UKTI #BILDevent
Today I am attending an event run by The BILD in association with the UKTI.I will attempt to live blog from this event - as long as there is a good data connection ;)The event runs from 10:30 through to 15:30 GMT. Speakers include: Richard Parry - Head of Education Exports and Publishing - UKTIJoy Wilson - Spectrum Training ServicesGraham Snape - International Trade Advisor - UKTI Export for the Learning and Training Market Like any business, there is opportunity for business … [Read more...] about Learning to do business overseas – The BILD & UKTI #BILDevent
