Security and customer care teams. The NATO phonetic alphabet is a requirement of the SIA training for security staff. It is highly valuable for all customer service and call centre employees How do you communicate with your customers?We have all had the call centre experience. On a phone call to a call centre and trying to make sure that the spelling of a name or address etc is correct. Then the person in the call centre starts saying things like "A for apple" or "T for tree". Great, … [Read more...] about NATO Phonetic Alphabet – SIA & Call Centre Training