There is more to training than training… Do we know why training does not work?The other evening while on the way home from some client work, I read the paper on the train. In this was an interesting article that suggested that public transport staff should be given “civility” training by one of the UKs top retailers for customer service – John Lewis.The article cited that London has high levels of “incivility” and blamed it on the time people travel to and from work. The recommendation … [Read more...] about Why training does not work – there is more to training than training
Innovation, the first step – dare, change, take a risk
Innovation is about the first step Innovation is the buzzword of the late naughties, but what does it mean?"Innovation is the act of introducing something new"Often we focus on the act of creating, indeed many training and development programmes look to developing creativity in order to create innovative cultures. Is this right?Innovation can mean two very different things, I suspect that often we confuse the two. many organizations take innovation to be something to do with product … [Read more...] about Innovation, the first step – dare, change, take a risk
