In this article, I will share my 10 steps to building relationships for effective change management. 10 Tips for building lasting business relationships and making change management more effective. Go back 10 years and change management was more about conformance, tracking technical changes and processes. Thank goodness that has changed. Today Change Management is more about preparing the people in the organisation for the change. Working with the psychology of change and … [Read more...] about 10 steps to building relationships for effective change management
What is persona mapping in change management? We can use Persona mapping to help understand the needs and wants of a target audience or market. Persona maps can ensure we meet the needs of our stakeholders. A Persona map is a fictional character. At the same time, it needs to be a realistic profile of our target customer. They reflect characteristics like job or role title, personal attributes, goals, motivations, attitudes etc. For any given product or service there … [Read more...] about What is persona mapping in change management?
Our business is helping your business How many times have we heard this from suppliers? Are they really there to help us and our problem - or are they there to sell a product? Or is this just a fad tag line in the business world? This is much like the training and learning debate occurring in training - the 'training provider' having a product and the learner having a need - but do they really match? The identification of needs is really important to identify the gap (gap analysis). In … [Read more...] about Our business is helping your business to grow (or survive) – tag lines gone mad!