Content on Key Performance Indicators (KPIs) covered: Introduction to KPI's Benefits of KPI's KPI -v- CSF Critical Success Factors (CSFs) Setting KPIs and CSFs Visual KPIs Example KPIs Example HR KPIs More example KPIs Sample KPI page Key Performance Indicators (KPIs) - An Introduction What is a Key Performance Indicator? A key performance indicator is a financial and non-financial measure used to help an organization measure progress towards a stated organizational goal or objective. The … [Read more...] about Writing Key Performance Indicators KPI's
As our organizations change and adapt so must the people running them - our managers and leaders. In the past, many organizations have neglected to develop and train this group, letting most find their own way to their own unique management or leadership style. The best organizations know that consistency is the name of the game for continued success. At the same time there has been much debate about methodologies - to train or to develop; to feed or to grow. I would define the difference … [Read more...] about Management and leadership skills: What is the difference?
Flow - The formula for optimal success (Mihaly Csikszentmihalyi) Flow is a concept developed by Mihaly Csikszentmihalyi, in his book "FLOW" he describes peoples experience of what makes an experience genuinely satisfying or what it is like to be in the state of flow. Flow is a state of consciousness which can be achieved on an individual path, providing optimal performance. In the book Csikszentmihalyi lists a number of fact which accompany an experience of flow: 1. Clear goals … [Read more...] about Flow – The formula for optimal success (Mihaly Csikszentmihalyi)
Evaluating the impact of training is this as successful as we would like to believe? On one forum I regularly visit was the question: I am currently trying to answer a question for my course, but have hit a slight problem. The question I need to answer for my written project is:- Conduct an analysis to determine the effects that training has had on the success of your organisation. I was planning on writing about Customer Service training we have been running on going for the last 18 … [Read more...] about Evaluating the impact of training – another failure
Over the years many people attend in-company training courses because there is something new on the list, or because there is generally “something useful” about the programs run. This menu of training provion, whilst helping managers, has become one of the tools that has helped to almpst destroy the tr Training for reward or punishment Too many organizations still use training as some form of reward or punishment for not being “good enough” THIS MUST STOP Using training for either of these … [Read more...] about There is only one reason why outstanding organizations train their people
What makes a successful social media marketing strategy? As more and more people go freelance, marketing is increasingly important. Yet at a time when there are more freelance trainer, consultants & advisers, only a few seem to get the importance of having a serious approach to marketing. Often I get questions in email and phone calls from people about why some people get success and some don’t get success from social media and twitter as marketing tools. Where social marketing includes: … [Read more...] about 6 ways for social media (twitter) to work for marketing