No matter what level of manager you are, a team leader or first line manager you will need leadership skills to succeed. The transition from 'employee' to team leader or supervisor/ manager is often a difficult one. The management in the business do not see you as part of their team. The employees from where you have been promoted no longer see you as one of the girls (or boys), and now part of "the management".You are in the middle ground. One your own!Identifying what leaders need at … [Read more...] about Leadership going through the levels
Swivel chair chats with @MartinCouzins & @RapidBI at #HRSS16 & #RECEX16
This week we have been that the HR Software show and Recruitment Exhibition run by the CIPD. These are exhibitions that provide showcases for people looking to buy enterprise HR software and to recruit people into their organisations.The HR Software Show is a well-established event, which has been running for over 15 years. It helps hundreds of HR professionals make important purchase decisions every year. It can help you to Upgrade your HR strategy with the latest software … [Read more...] about Swivel chair chats with @MartinCouzins & @RapidBI at #HRSS16 & #RECEX16
State of Employee Training 2015 according to #Intercall #infographic
Today I came across this interesting summary of the State of Employee Training 2015. It has been published by Intercall.In their article State of Employee Training 2015 they include the data and graphic shown below.We all know that when done well, training can add a lot of value both to organisations as well as the growth and performance potential of individuals. But with increasing budget and time challenges, training is often the first casualty. How is the state of training relevant … [Read more...] about State of Employee Training 2015 according to #Intercall #infographic
From customer service training to great customer experience
Customer service excellence and customer service training is about more than just being polite!One of the challenges in many businesses today is improving “customer services”.We need to look at how organizations set up and manage their customer service teams. Often people that are customer facing are the most junior in the business. They have the least amount of job or life experience. They are often the lowest paid.Of course these are massive generalisations. But you get the … [Read more...] about From customer service training to great customer experience
Leaders Eat Last – an #infographic
Some weeks ago I had an email asking if I would share an infographic on this blog. To be honest I was too preoccupied with moving countries to properly consider the request.Today whilst looking through some messages I tagged I found the emails, and you know what...? The graphic contained some really interesting stuff. Below is the infographic on leadership Written by the team at Thales, they have published this informative infographic on leadership. They say they have gathered most of our … [Read more...] about Leaders Eat Last – an #infographic
Social media in HR Infographic
The CIPD have recently published an infographic on the use of social media at work. The graphic is based on some research they have completed looking at our usage (or not) of these powerful collaboration tools.What is interesting to me is that 61% of employers that responded to the survey do not use any form of collaborative or social platform within the business.From experience I know that even the firms that have them are struggling to make them work, but when they are used, they … [Read more...] about Social media in HR Infographic
HR Metrics #hr #shrm #cipd
HR metrics For human resource departments and professionals around the world, one of the most often talked about topics is HR metrics of success. Measures that the function can use to demonstrate to the business leaders that they are not only adding value, but strategic in nature. This is as true for HR departments as it is any other function in a business. Often these are called Critical success factors or key performance indicatorsOn the surface this may appear to be an easy thing to … [Read more...] about HR Metrics #hr #shrm #cipd
How secure is your password – lessons from LinkedIn #infographic
How secure is your password - lessons from LinkedIn A few weeks ago, LinkedIn was hacked and millions of passwords were stolen. Recently an analysis of these passwords that were published on a Russian website has shown some interesting facts.The graphic below shows the post popular passwords that people used for linkedin - I hope yours is not in this top list!Source: http://mashable.com/2012/06/08/linkedin-stolen-passwords-list/ … [Read more...] about How secure is your password – lessons from LinkedIn #infographic
Does your website/ intranet/ collaboration tool engage?
Does your website/ intranet/collaboration tool engage its audience? This for me is a highly thought provoking graphic. It looks at the reasons why a person may engage, the WIIFM.Originally based upon understanding why crowd-sourcing was successful or a failure, this interesting snapshot is a tool that can be applied to many areas of digital life.It's easy for sites and to "build it and they will come", however being their is only the beginning (assuming of course that is true). Why … [Read more...] about Does your website/ intranet/ collaboration tool engage?
Our Technology Work Habits – are workers slack?
Our Technology Work Habits - are workers slack? It had to happen. 20 years ago most people were banned from using the office phone for private calls, then email come in, and only a few "lucky" people had it... then the internet.With many IT teams stopping 90% of users having general internet access. Today it is accessing specific sites that are most often blocked, namely social media related sites, and personal email sites.So we have moved from not being allowed to even use technology … [Read more...] about Our Technology Work Habits – are workers slack?
The structure of high performance teams
The Structure of High Performance Teams Teams – we all know that increasingly organisations are moving from fixed functions, to project based dynamic teams. What is it in the structure of high performance teams that makes the difference?This graphic outlines an interesting 10 step approach to innovating team structures.is it really – ready-aim-fire-adjust or ready-aim-adjust-fire I suppose it depends if you are striving for a “right first time” strategy or not … [Read more...] about The structure of high performance teams
What makes a small business sink or swim
With an increasing percentage of the workforce now being employed in smaller businesses, SME’s and owner managed businesses are an increasingly important factor in any modern economy. Unfortunately not all start-ups or smaller business survive beyond 4 years of operation.So what is the difference between success & failure? … [Read more...] about What makes a small business sink or swim
