Today I came across this interesting summary of the State of Employee Training 2015. It has been published by Intercall. In their article State of Employee Training 2015 they include the data and graphic shown below. We all know that when done well, training can add a lot of value both to organisations as well as the growth and performance potential of individuals. But with increasing budget and time challenges, training is often the first casualty. How is the state of training relevant … [Read more...] about State of Employee Training 2015 according to #Intercall #infographic
Are our attentions spans declining? To learn new things, do we need to practice for 1000s of hours, or can we just learn in bite sized pieces? Are our attention spans declining or reducing with social media and the connected world? Can we really learn all we need in just a fw short minutes, or are we tied to investing time and resources to developing people? Lets start with a popular set of beliefs which have become popular in recent years. The 10,000 hour rule - of practice to create … [Read more...] about Repetition – the neglected L&D tool with declining attention spans
So what is the difference between training and development? Does it really matter? It matters because we need to be able to identify activity. We often hear of employees never having been trained in a skill or process. But is this really true? We need to underatand what training is and is not, to be able to educate our workforce, and develop our organizations. Understanding the difference between training and development So that we can perform a comparison between training and development … [Read more...] about What is the Difference between Training and Development #HRBlog
Do you have an effective people development strategy? An effective people development strategy is key for success and being able to react to changing business conditions. Training (or People Development) is a strange thing. Many firms think they are training their people. Unfortunatly many of their people do not think they get enough training. It’s a catch 22! “What’s worse than training your workers and losing them? Not training them and keeping them.” – Zig Ziglar There are some common … [Read more...] about People Development Strategy – A business led approach to training and developing people
Time for a new approach to learning in business? Over the years I have looked at a number of books, blogs and articles and in various LinkedIn groups to do with training and developing people. Many of these are about management, leadership and developing people for the future. There seems to be a common theme.... new ways of doing things. A reinforcement of the message that the old ways did not get what you wanted. Here is a new, improved and better way. A new and shiny approach if you … [Read more...] about Why training fails – time for a new approach?
Recruiting and engaging volunteers is one thing, but how do you retain them once they are through the door and completed basic training? Having a wide diversity of volunteers brings a community and richness that adds value beyond words. For organisations that rely on volunteers, recruiting and engaging those volunteers becomes a key performance indicator for that 'business'. I say business because any organisation set up to provide services must be solvent, and that means making a profit or … [Read more...] about Recruiting and engaging volunteers what is your strategy
When the performance of an individual or team is being questioned, often the first solution tried is training. But is this right? Does the approach of "train them to get better performance" hold up? Or has it been this approach which has caused the value of training to diminish in the eyes of many in business? One tool which can help us identify the appropriate solution is known as the Performance Analysis Quadrant. This should be a standard tool in the toolbox of every organizational … [Read more...] about Is training the solution? Performance Analysis Quadrant (PAQ) tool
Training takes a large slice of of most companies compliance budgets, anything from a quarter to a half. So is it effective?  Measuring training effectiveness remains a weakness of many L&D programmes and compliance and ethical training seems no different. However, the escalating cost of compliance work is worrying senior managers. Many see the present situation as a black hole into which resources keep being relentless absorbed. To make more sense of training for compliance it is … [Read more...] about Does your training really make an ethical difference?
Cost effective customer service training Customer service training provision is often preceded by a lot of change in organizations. It’s a common situation. You have introduced a new IT system to streamline your operations. You have restructured to be as cost efficient as possible. You have implemented LEAN or other process based efficiency analysis strategies. Next step... customer service training. Many of us have seen the reduction of structured and strategic training decline over the … [Read more...] about Why front line customer service training fails to deliver
When it comes to customer service training, or anyone else for that matter, many people in operations and HR make a fatal mistake. They believe people “need fixing”. Over the last 10 years many organisations have reduced the level of structured training they provide. This drop in activity coincided for the majority with the financial crisis of 2007–08. Businesses looked at their costs, and due to the way much customer service training was delivered at the time and justified, it was an easy … [Read more...] about Very good to excellent – or why most customer service training fails
In 2015 100s of HR professionals were asked a simple question in a survey… in one word describe…TRAINING Participants were invited from the CIPD Members LinkedIn group, the CIPD communities, and the CIPD Facebook group. 613 participated. Of those, over 70% have been in HR for more than 11 years. Not all questions were mandatory The demographics for this were: Processing of one word data. During data analysis, spellings were corrected, and capitalisation resolved. No words … [Read more...] about Training – #oneword #HR #CIPD
Did you know…facts about training? The cost of training is expensive – but the cost of gaining a new customer is a lot more! A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related – Bain & Company. The probability of selling to an existing customer is 60 – 70%. The … [Read more...] about Training – the sustainable & cost effective enabling element for business success
Over the years many people attend in-company training courses because there is something new on the list, or because there is generally “something useful” about the programs run. This menu of training provion, whilst helping managers, has become one of the tools that has helped to almpst destroy the tr Training for reward or punishment Too many organizations still use training as some form of reward or punishment for not being “good enough” THIS MUST STOP Using training for either of these … [Read more...] about There is only one reason why outstanding organizations train their people
Being a manager is a journey, from our first days as team leader or supervisor through middle and senior roles to director level. The more senior we become, the more of our time should be spend on developing our people. It is easy when we get promoted to keep doing the things we used to do, but as we can see from the graphic below, we should be spending time on our people not just “doing things”. As a team leader we start to take on people development activities, and as we progress, we do less … [Read more...] about The best training should always be led by your manager
What is Soft Skills Training? In the past, Soft skills training and learning was used to refer to manager, leader, influencing, and other interpersonal skills. In recent years the term soft skills is being increasingly used to refer to EQ or Emotional Quotient based training and development. Can you live on Soft Skills alone? Hard skills, or technical skills are all very well on their own, but it is widely recognised that to use hard skills effectively, an individual needs finely tuned soft … [Read more...] about What is Soft Skills Training?
In business it is not only training team members that develop training materials, but local experts and specialists. Often I hear a subject specialist say things like "we need to educate users to do things differently, it wont take long, it is only 40 slides" On its own 40 slides as a framework is not significant, but we need to look at things from the learners perspective. When using a slide deck it is not unreasonable to expect each slide to take 1 to 2 minutes to explain. So a 40 … [Read more...] about But it’s only 40 slides – a common training mistake
Do you believe that taking notes using a laptop or keyboard in learning events helps you learn better? Well research published in Psychological Science suggests not. The authors Mueller and Oppenheimer conducted memory research after a self realisation that taking notes in different ways had a very different impact on recall. Long hand vs typed In the research the authors looks at how people took notes and compared those that used a laptop and types notes, and those that wrote their notes in … [Read more...] about Using keyboards reduces learning shows new study – death of the Ipad
In the move from training activity being classroom centric to a more balanced approach, much has been written about the 70-20-10 approach to learning and development, but have we thrown out the baby with the bath water? Let’s get some common understanding: 70-20-10 70 percent of learning should happen on the job – macro – step by step, words in a sentence if you like 20 percent of learning should be from coaching – micro – the role, paragraphs if you like 10 percent of learning should … [Read more...] about Macro, Micro and Global approaches to learning using the 70-20-10 model – have we got it wrong?
This is a perennial question, and from time to time the ownership and drive moves from one area to another. As a Training Manager I have operated within HR and Operations. And without doubt the best impact comes when Operations owns and indeed demands training. This does not mean to say that HR or a Training function should not be involved in the process, and could help to develop standards and help operations look to the long term, not just a "quick fix". Why in operations? When operations … [Read more...] about Who owns training in your organization?
I have spent the last 2 days at premier conference for the learning and development profession in London. I have been in the profession for over 30 years, and in that time I have seen a lot of changes. In the last two years I have come to an increasing realization that maybe the profession is dead... but most people in the profession have not realized this yet. We are all the walking dead, zombies. We keep doing what we do, and have not realized the we and many of our colleagues have … [Read more...] about L&D the land of the walking dead… zombies? #cipdldshow