Fun Friday – weekly office cartoon #260 #ff

Fun Friday office RapidBI-Cartoon (260)

Some Fun for a Friday Office Cartoon I guess things have been kind of stressful at the office. Tomorrow is bring your therapist to work day.   If you like our Fun Friday office cartoon please share with your colleagues or social network. … [Read more...]

Why front line customer service training fails to deliver

Front line customer service training

Cost effective customer service training Customer service training provision is often preceded by a lot of change in organizations. It’s a common situation. You have introduced a new IT system to streamline your operations. You have restructured to be as cost efficient as possible. You have implemented LEAN or other process based efficiency analysis strategies. Next step... customer service training.   Many of us have seen the reduction of structured and strategic training decline … [Read more...]

Very good to excellent – or why most customer service training fails

Customer service training

When it comes to customer service training, or anyone else for that matter, many people in operations and HR make a fatal mistake. They believe people “need fixing”. Over the last 10 years many organisations have reduced the level of structured training they provide. This drop in activity coincided for the majority with the financial crisis of 2007–08. Businesses looked at their costs, and due to the way much customer service training was delivered at the time and justified, it was an easy … [Read more...]

Fun Friday – weekly office cartoon #259 #ff

Fun Friday RapidBI-Cartoon (259)

Some Fun for a Friday Office Cartoon If you're going to use sports analogies to inspire your team, use football or baseball... not duck duck goose   If you like our Fun Friday office cartoon please share with your colleagues or social network.   … [Read more...]

Primacy and Recency Effects in Learning

primacy recency effects in learning

Recency Effect in Learning When we talk about the Primacy Effect and the Recency Effect, we are talking about the theory and application of the following: “. . . the Primacy Effect . . . you remember some things at the beginning of a list because it occurred first. There is the beginning, a long middle that blurs together, and now it is the end.” (8) The Primacy Effect is the beginning. You remember it because that is where you started. The Recency Effect is the finish. You remember the end the … [Read more...]

Free money to expand your small business? Tax refunds

funding your small business by the tax man

Small businesses often find it difficult to get the cash they need to grow their business. But is there a secret source? Banks are making it more and more difficult. Governments and local authorities seem set on increasing red tape. Year on year this seems to get harder. All we want to do is earn a living, make some money and often to add value to our communities. Free money? Ok, maybe not free, but often unexpected. All too often we as businesses get tax rebates. We get these tax refunds … [Read more...]

COBS or CORBS Feedback Model for Performance Management

COBS or CORBS Feedback Model for Performance Management

Performance Management Feedback Models In performance management providing feedback is critical for improving performance. Feedback models help new managers and team leaders to develop their feedback skills. There are several different frameworks which can help guide managers and leaders.   COBS feedback model – or CORBS to be precise. Principles of CORBS feedback model: Clear statement – give clear and concise information. Owned by the person speaking - your own perception, not … [Read more...]

Fun Friday – weekly office cartoon #258 #ff

Weekly office cartoon 258

Some Fun for a Friday Office Cartoon Can we swap Glasses? It helps me see things from the customer's point of view!     If you like our Fun Friday office cartoon please share with your colleagues or social network.   … [Read more...]

The Four Intelligences of the Business Mind

the four intelligences of the business mind book review

The Four Intelligences of the business mind – by Valeh Nazemoff   This is a short (115 page) book, but it packs some powerful punches. The first truly practical business book applying learning from neuroscience to everyday business. Across seven chapters Nazemoff takes us on a fast paced journey: Your brain, mind and business transformation Finance Intelligence Customer Intelligence Data intelligence Mastermind Intelligence Pattern Recognition Strategy mapping Your … [Read more...]

Fun Friday – weekly office cartoon #256 #ff

RapidBI-Cartoon (256) fun friday

Some Fun for a Friday Office Cartoon I'm not married to my job. I'm waiting for the company to throw me a big expensive wedding!   If you like our fun Friday office cartoon please share with your colleagues or social network. … [Read more...]

css.php