All interview questions fall under one of three types. Knowing what they are, and trying to do is just a matter of understanding the process. In essence, the employer needs to replace a person or fill a new role. They need to be as productive as fast as possible. Cost as little as possible and fit in with 'The way we do things here'.We need to understand what it is that the interviewer is trying to do. The Killer question You know what it is like. You go for the interview, then at some … [Read more...] about All interview questions fall under one of three types
Myth of the History of SWOT – Learned, Christensen, Andrews and Guth – wrong?
Myth of the History of SWOT - Learned, Christensen, Andrews and Guth - why do so many writers get it wrong?There are 100s of websites that claim to know the origins of the SWOT Analysis. But it seems that lazy writers copy from others without checking their facts! Myth of the History of SWOT - Learned, Christensen, Andrews and Guth Some researchers reference the 1965 publication “Business Policy, Text and Cases” by Learned, Christensen, Andrews and GuthIt is close but not a SWOT as any … [Read more...] about Myth of the History of SWOT – Learned, Christensen, Andrews and Guth – wrong?
Learning, are we evolving or regressing – Things Trainers wont tell you! #hrblog
How we learn – and making learning work for us With regards to learning are we evolving or regressingSome years ago I was asked to speak at an international conference on e-learning. What I was talking about is not relevant, but what I learnt from the keynote speaker has changed my approach to training and learning and development.The speaker concerned was Professor Heinz Wolf from Brunel University (https://en.wikipedia.org/wiki/Heinz_Wolff). What follows is not ‘word for … [Read more...] about Learning, are we evolving or regressing – Things Trainers wont tell you! #hrblog
Training is like PPE – A lack of budget does not mean no training
We have all been there at one time or another. Budgets are tighter than expected. Often external spend is reduced to a minimum.A lack of budget should not mean training stops. It means we need to start thinking differently. Its innovation time! Attending courses are not the only way to train and develop people. Sometimes we need to focus on the end result, the learning needed and not the journey – how that knowledge of skill should be achieved.When as part of a Personal Development … [Read more...] about Training is like PPE – A lack of budget does not mean no training
eLearning – a tick box exercise that fails at ticking boxes? #HRBlog
Increasingly as firms look to “do more with less”. Training such as health & safety and compliance training is delivered using eLearning platforms.In the past much of this training was Click next>>Click next>>Click next>>test. You have passed/failed.But thankfully things have moved on. If only a little at times. There are challenges Whilst we are more than 15 years after the turn of the millennium, many internal networks and their capacity set the limits for what … [Read more...] about eLearning – a tick box exercise that fails at ticking boxes? #HRBlog
Not another training course – Coping with famine to feast of learning in business
From time to time it seems like we go from famine to feast. We have no training for months, then like a buss many come along at once!Many of us value learning new skills and knowledge. Indeed this is why quiz shows are so popular on TV. It is also why pub quiz nights are so popular at our local pubs and clubs. It is a mix of the social and the mental stimulation.We like to learn stuff. Some of us prefer to learn things around our specialisms. Others like to learn anything that broadens … [Read more...] about Not another training course – Coping with famine to feast of learning in business
LinkedIn or LinkedOut – the social game changer – The 800000 missing communities – where are they?
There is change, and there is change. LinkedIn or LinkedOut – the social game changer. Recent changes will change the social landscape - and not for the better.Go back 10 years and Myspace rules the social media world. Yahoo led the field in groups and communities. Linkedin was new, Facebook was a newborn. Twitter was the twinkle in someone’s eye. People who wanted to look for work online used Monster.com or CareerBuilder.com. Things change. But one change that started less than 1 year ago … [Read more...] about LinkedIn or LinkedOut – the social game changer – The 800000 missing communities – where are they?
State of Employee Training 2015 according to #Intercall #infographic
Today I came across this interesting summary of the State of Employee Training 2015. It has been published by Intercall.In their article State of Employee Training 2015 they include the data and graphic shown below.We all know that when done well, training can add a lot of value both to organisations as well as the growth and performance potential of individuals. But with increasing budget and time challenges, training is often the first casualty. How is the state of training relevant … [Read more...] about State of Employee Training 2015 according to #Intercall #infographic
Key Performance Indicators – Sample KPI’s
Key Performance Indicators - Some Sample KPI's Human Resource Key performance Indicators - KPI examplesEmployee Development Key performance Indicators - KPI examplesFinance and Business Key performance Indicators - KPI examplesHealth and Safety Key performance Indicators - KPI examplesEnvironmental Key performance Indicators - KPI examplesKey performance Indicator - KPI overviewGo to our main Key Performance Indicator (KPI) page KPI's in action- Example Key Performance … [Read more...] about Key Performance Indicators – Sample KPI’s
What is the Difference between Training and Development #HRBlog
So what is the difference between training and development? Does it really matter?It matters because we need to be able to identify activity. We often hear of employees never having been trained in a skill or process. But is this really true? We need to underatand what training is and is not, to be able to educate our workforce, and develop our organizations. Understanding the difference between training and development So that we can perform a comparison between training and development … [Read more...] about What is the Difference between Training and Development #HRBlog
People Development Strategy – A business led approach to training and developing people
Do you have an effective people development strategy? An effective people development strategy is key for success and being able to react to changing business conditions. Training (or People Development) is a strange thing.Many firms think they are training their people. Unfortunatly many of their people do not think they get enough training. It’s a catch 22! “What’s worse than training your workers and losing them? Not training them and keeping them.” – Zig Ziglar There are some common … [Read more...] about People Development Strategy – A business led approach to training and developing people
The future of HR in an ever shrinking world of work
The world of work has changed, but is HR changing fast enough? What is the future of HR?It is all very well saying that HR needs to do things differently as well as different things, but what things? How? Why? Where has HR come from? It helps to understand the history of HR a little.In the UK the CIPD track this on their web site and capture the early journey in this statement: The CIPD, as we know it today, started life in 1913 as the Welfare Workers’ Association. We’ve been helping … [Read more...] about The future of HR in an ever shrinking world of work
How to Build a Competency Matrix (Skills Matrix)
All businesses having competent people is important. The more competent our people, the better they perform.In safety critical environments, more than almost any other business environment, it is critical to understand who knows what. Having competency maps or competency matrices can help. What is a competency or skill? The UK based CIPD (professional body for Human Resource professional) says: Competence or competency?'Competency' and ‘competencies’ may be defined as the behaviours … [Read more...] about How to Build a Competency Matrix (Skills Matrix)
Is the 90 9 1 dead? Is this relevant in 2015 and beyond? Do people still lurk?
2015 update on 90-9-1 & 70-20-10 Is the 90-9-1 rule for online community engagement dead? Is it dead, different or a distraction? Crystal in her blog starts exploring the 90-9-1 rule based on the 2012 BBC research which suggests that 77% of people are creators. I will come back to this later. Certainly it can be a distraction if you apply the 90-9-1 with any weight. Certainly it is different, but dead..? Let's explore things a little. Setting the scene - why write this update on 90-9-1 … [Read more...] about Is the 90 9 1 dead? Is this relevant in 2015 and beyond? Do people still lurk?
From customer service training to great customer experience
Customer service excellence and customer service training is about more than just being polite!One of the challenges in many businesses today is improving “customer services”.We need to look at how organizations set up and manage their customer service teams. Often people that are customer facing are the most junior in the business. They have the least amount of job or life experience. They are often the lowest paid.Of course these are massive generalisations. But you get the … [Read more...] about From customer service training to great customer experience
Call Centre Data Protection & privacy – take action to protect yourself now!
Double standards by call centre staff & utilities firms with our data and our privacy Call centre data protection - suppliers that have our data claim they take this stuff seriously. But do they really? Is it just a one way street? do they honestly believe that data protection only works one way? we have rights about our data and need to be protective about it too. It's a busy afternoon.You get a call from one of your utilities companies.They introduce themselves...ok … [Read more...] about Call Centre Data Protection & privacy – take action to protect yourself now!
Toolism – 5 management tools that are past their sell by date
Toolism - 5 management tools we rely on that are past their sell by date Unlike the food we buy in the shops which come with Sell by, Use by and Best before dates, the management tools we use come with no such context or advice. We believe the hype with which they are sold to us.What do Human Resources, Change Management, Learning & Development and Consulting have in common? All professionals in this arena rely on tools or processes. Many of these tools and processes have been around … [Read more...] about Toolism – 5 management tools that are past their sell by date
Business Value Realization – BVR
What is business value realization? Several sources define value realization as: “The value extracted from a process or project shown over time” A demand of businesses is the ability for organizations to generate more ‘value add’ from existing products, processes and customers. Different disciplines have in the past used different language to mean value realisation in one flavour or another. This can be seen to include the term “evaluation” in Learning and Development, ROI in capital terms. … [Read more...] about Business Value Realization – BVR
Why change initiatives fail to deliver
Why do change initiatives fail to deliver the expected results?It does not matter how many books you have read or how many change management projects you have been involved in. Some are successful. Some change initiatives fail. The real question is, can we identify failure early before any damage is done? And what can we do to reduce our change initiative from failing? What does research say about change initiatives failing? The HBR claims that 70% of change initiatives fail, Gallup claim … [Read more...] about Why change initiatives fail to deliver
Do you cover all your social media with all of your content?
Do you cover all your social media with all of your content?Many of us write blogs and articles on LinkedIn, on our own blogs or as a guest blogger on other peoples sites.The perceived wisdom of the SEO and marketing gurus is to push your piece everywhere. Twitter, Facebook, LinkedIn status, all of your LinkedIn groups, StumbleUpon etc. In fact everywhere you can. But is this "push everywhere" a help or a hindrance? Certainly the wider you promote the content, the more people will see … [Read more...] about Do you cover all your social media with all of your content?
